Joe Hart was a young lawyer when he made a mistake on a case. The partner called him in, put his face in his hands, and said the firm needed more supervision for its associates. Thirty years later, Joe still remembers that moment, and what an opportunity it could have been.

Joe is President and CEO of Dale Carnegie, co-author of Take Command, and host of the Take Command podcast. He recorded with Trevor on Dale Carnegie’s 114th anniversary. They get into why Dale Carnegie shows up in so many plants, why some plants get results from the training and others don’t, and how a shift supervisor can talk about a mistake on the line without tearing someone down. Joe retells the hard hat story from How to Win Friends and Influence People, which turns 90 this fall, and the screwdriver story from Take Command.

Trevor shares the three gaps from his book, Manufacturing Greatness, coming May 11, 2027. Joe explains how Alan Mulally used the same principles to change the culture at Ford, why culture starts with the plant manager, and why most people have more capability than confidence.

 

Connect with Joe:

Dale Carnegie: https://www.dalecarnegie.com

Take Command podcast: https://www.dalecarnegie.com/en/podcast

LinkedIn: https://www.linkedin.com/in/josephkhart/

X: https://x.com/josephkhart

Trevor’s review of Take Command: https://www.manufacturinggreatness.com/take-command-book-review/

 

 

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