During a recent visit to Kearney, Nebraska, I had the pleasure of staying at a property run by Younes Hospitality, where I observed how friendly and motivated all the staff members were, from the housekeeping staff to the employees at the front desk. To learn more about this positive environment, I spoke with owner Paul Younes, who shared some amazing insights about fostering employee relationships, creating a supportive workplace, and how leaders can learn to really treat their employees like family.
1:00 – The manufacturing industry can learn a lot from the hospital industry
1:20 – When everyone on the team is happy, customers, clients, and others can tell
3:18 – To cut down on retention issue, create a great environment for your employees
4:20 – You’re only as good as your employees
5:25 – Without great team members, a leader can’t thrive and succeed
7:00 – It’s important to use empathy and understand that all employees have different needs
10:29 – It’s simple: respect others and they will respect you
11:50 – In both manufacturing and hospitality, a little connection can go a long way
13:30 – Opportunities for career advancement help to draw in new employees, especially young employees
15:25 – Take care of “your people” in the best way you can
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